How do I set up my Telstra Mail®?

IMAP settings

Account type:

• Account type: IMAP

Incoming server details:

• Incoming server address: imap.telstra.com
• Incoming server port: 993
• Encrypted connection: SSL

Outgoing server details:

• Outgoing server address: smtp.telstra.com
• Outgoing server port: 465 (recommended) or 587
• SMTP authentication: On
• Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:

• User name: Your Telstra email address – ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
• Password: Your Telstra email account password – REMEMBER it’s case sensitive.

Other settings to check:

• Make sure ‘Outgoing server requires authentication’ is ticked.

POP settings

Account type:

• Account type: POP3

Incoming server details:

• Incoming server address: pop.telstra.com
• Incoming server port: 995
• Encrypted connection: SSL

Outgoing server details:

• Outgoing server address: smtp.telstra.com
• Outgoing server port: 465 (recommended) or 587
• Authentication: Yes
• Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:

• User name: Your Telstra email address – ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
• Password: Your Telstra email account password – REMEMBER it’s case sensitive.

Other settings to check:

• Make sure ‘Outgoing server requires authentication’ is ticked

BigPond Email settings

Please note these settings are for older BigPond Email accounts.

Account type:

• Account type: POP3

Incoming server details:

• Incoming server address: mail.bigpond.com
• Incoming server port: 995
• Encrypted connection: SSL

Outgoing server details:

• Outgoing server address: mail.bigpond.com
• Outgoing server port: 465 (recommended) or 587
• Authentication: Yes
• Encrypted connection: With SSL encryption

Username & Password:

• User name: Your Telstra email address – ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
• Password: Your Telstra email account password – REMEMBER it’s case sensitive.

Other settings to check:

• Make sure ‘Outgoing server requires authentication’ is ticked.