Plugged in, not charging problem, Windows 10

Product: Pavilion 15-Ab030TX
Operating System: Microsoft Windows 10 (64-Bit)

HP Pavilion 15-ab030TX. Laptop is about 14 months old. I got the dreaded "plugged in not charging" error. Laptop is running latest version of Windows 10. The battery and ac adaptor drivers are all up to date. I downloaded and ran the HP Support Assistant battery test and it said my battery was OK.

The battery diagnostic tool ESC -> F2 is not in my bios cuz I did a clean install of the OS ...?

How can I fix this plugged in not charging error. I'm at 73% battery.

I unplugged the AC adaptor from the wall and then took a paper clip and shorted the DC plug with a paper clip. Didn't help.

Please help. Thanks!

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It looks like your Notebook is not charging the Battery, We will surely assist you with this issue

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook

Note: If a known good battery is also not charging we need to replace the system board

How to improve the life of a Battery:

1. Power Plan should be set correctly for extended battery life

2. Please keep the Screen Brightness at lower level

3. Please turn OFF Wi-Fi Connection when not in use

4. Please remove the CD/DVD's from the Optical Drive when not in use

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Hope this helps, for any further queries reply to the post and feel free to join us again